Privacy Policy
PuranTrip.com – Privacy Policy
1. Introduction
PuranTrip (“PuranTrip”, “we”, “us”, “our”) is a travel brand / additional trade name operated by LUCKY BORANA, a Proprietorship business registered in Karnataka.
PuranTrip provides travel-related services including:
Domestic & International Flight Bookings
Hotel Bookings
Bus Ticket Bookings
Holiday Packages
Forex Services
This Privacy Policy explains how PuranTrip collects, uses, processes, stores, shares and protects personal information when you access or use PuranTrip.com, its booking platform and related services.
By accessing or using PuranTrip.com or its services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect information that is necessary to provide, process, support and improve our travel services.
2.1 Information Provided by You
Depending on the service you use, we may collect:
Full name
Date of birth, where required
Gender, where required
Nationality, where required
Passport details and other travel document details
Government-issued identification details, where required
Address
Mobile number
Email address
Passenger details
Travel dates
Origin and destination
Flight booking details
Hotel booking details
Bus booking details
Holiday package details
Forex-related information and documentation, where required
Account and login information
Customer support communications
Feedback, complaints and service requests
Marketing preferences
Other information voluntarily provided by you
We only seek information that is reasonably necessary for the relevant service, transaction, legal requirement or business purpose.
3. Payment and Transaction Information
Payments for bookings and services may be processed through authorized payment gateways, banks, payment processors and other payment service providers.
Depending on the transaction, we may receive information such as:
Transaction reference number
Payment status
Payment method
Transaction amount
Refund status
Payment date and time
Other information required to reconcile and process the transaction
PuranTrip does not generally store complete card numbers, CVV numbers, banking passwords or other complete sensitive payment credentials on its website.
Payment information may be processed directly by authorized payment gateway or payment service providers according to their own applicable terms, privacy policies and security practices.
4. Information Collected Automatically
When you visit or use PuranTrip.com, certain technical and usage information may be collected automatically, including:
IP address
Browser type
Operating system
Device type
Device information
Internet/network information
Referring URL
Pages viewed
Date and time of access
Website interaction and usage information
Search and browsing activity on our platform
Cookies and similar technologies
This information may be used for website functionality, security, analytics, performance improvement and fraud prevention.
5. Information We May Receive From Third Parties
Where necessary to provide a requested service, we may receive relevant information from:
Airlines
Hotels
Bus operators
Holiday/package suppliers
Travel service providers
Payment gateways
Banks/payment processors
Technology and service providers
B2B travel partners
Other authorized business partners
For example, a service provider may provide booking status, ticket information, cancellation information or refund information required to complete or support your booking.
6. How We Use Your Information
We may use personal information for the following purposes:
Booking and Service Delivery
To search and process travel bookings
To issue or facilitate tickets and reservations
To process hotel and bus bookings
To arrange holiday package services
To provide applicable forex-related services
To communicate booking confirmations and updates
To process cancellations, amendments and refunds
Customer Support
To respond to customer questions
To resolve complaints and service requests
To provide booking assistance
To communicate important service-related information
Payment and Financial Processing
To process and verify payments
To reconcile transactions
To process eligible refunds
To investigate failed, pending or duplicate transactions
Security and Fraud Prevention
To verify transactions
To detect suspicious activity
To prevent fraud and unauthorized use
To protect our website, customers and business partners
To investigate misuse or security incidents
Legal and Regulatory Requirements
To comply with applicable laws
To comply with tax requirements
To comply with regulatory requirements
To respond to lawful government or regulatory requests
To maintain records required by law
Business Improvement
To improve our website and services
To understand usage patterns
To analyze performance
To develop new features and services
To improve customer experience
Marketing
Where permitted and where applicable consent has been obtained, we may use your information to send:
Travel offers
Promotional communications
Service updates
Special offers
Relevant marketing communications
You may opt out of marketing communications as described below.
7. Sharing of Personal Information
PuranTrip does not sell your personal information.
We may share information only where reasonably necessary for providing services, processing transactions, protecting our business or complying with applicable requirements.
7.1 Airlines, Hotels and Travel Suppliers
Necessary passenger and booking information may be shared with airlines, hotels, bus operators, holiday/package suppliers and other relevant travel service providers to fulfill the requested booking.
7.2 Payment and Financial Service Providers
Relevant transaction information may be shared with payment gateways, banks, payment processors and other authorized financial service providers for payment processing, verification, reconciliation and refunds.
7.3 Technology and Service Providers
We may use third-party technology, hosting, communication, analytics, security, customer support and other service providers who process information on our behalf or as necessary to provide our services.
7.4 Legal and Regulatory Authorities
Information may be disclosed where required by law, court order, government authority, regulatory requirement or other lawful request.
7.5 Fraud and Security
Information may be shared where reasonably necessary to detect, investigate or prevent fraud, unauthorized transactions, security incidents or unlawful activity.
7.6 Business Transfers
If PuranTrip's business or relevant assets are transferred, reorganized, merged or acquired, information may be transferred as part of the applicable business transaction, subject to applicable law.
7.7 With Your Consent
Information may be shared for other purposes where you have provided appropriate consent.
8. Third-Party Service Providers
PuranTrip relies on various third-party providers to deliver certain travel and payment services.
Third-party providers may have their own privacy policies and terms.
Where your information is processed by a third-party provider, that provider may process the information according to its own applicable policies and legal obligations.
Customers are encouraged to review relevant third-party privacy policies where applicable.
9. Cookies and Similar Technologies
PuranTrip.com may use cookies, session technologies and similar tools.
These technologies may be used for:
Essential website functionality
Login and session management
Security
Remembering preferences
Website analytics
Performance monitoring
Improving user experience
Relevant content or promotional activities
Types of Cookies
Essential/Session Cookies:
These may be required for basic website functionality and may generally remain active only during the relevant browsing session.
Persistent Cookies:
These may remain on your device for a defined period and may help remember preferences or recognize returning users.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
10. Data Security
PuranTrip takes reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Depending on the applicable system or service, security measures may include:
Access controls
Secure servers
Encryption where appropriate
Authentication controls
Monitoring and security procedures
Restricted access to personal information
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Therefore, while PuranTrip takes reasonable precautions, we cannot guarantee absolute security of information transmitted or stored online.
11. Fraud, Security and Transaction Verification
For the protection of customers, PuranTrip and its business partners, we may verify transactions and booking information where reasonably necessary.
If a transaction, account or booking appears suspicious, fraudulent, unauthorized or inconsistent with the information provided, PuranTrip may:
Request additional verification
Hold processing temporarily
Contact the customer for confirmation
Restrict or suspend an account
Cancel a transaction or booking where permitted
Take other reasonable security measures
Any cancellation or restriction will be handled subject to applicable booking conditions, supplier rules and applicable law.
12. Data Retention
PuranTrip retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for longer where necessary to:
Complete or maintain booking records
Process refunds
Resolve disputes
Handle complaints
Prevent fraud
Enforce agreements
Comply with tax, accounting, legal or regulatory requirements
Meet other legitimate business or legal requirements
Where personal information is no longer required and there is no legal or legitimate reason to retain it, PuranTrip may securely delete, anonymize or otherwise dispose of the information.
For analytical or statistical purposes, information may be anonymized or aggregated where appropriate.
13. International Data Processing
Some airlines, hotels, technology providers, payment providers, hosting providers or other service providers used by PuranTrip may process information in countries outside India.
Where information is transferred or processed outside India, PuranTrip will take reasonable steps to handle the information in accordance with applicable legal requirements and appropriate contractual, organizational or security safeguards, where applicable.
14. Your Privacy Rights and Choices
Subject to applicable laws and requirements, you may have the right to:
Request access to personal information held by us
Request correction of inaccurate information
Request updating of incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise a privacy-related complaint or concern
Request information about how your personal information is processed
Some information may need to be retained where required by law or necessary for legitimate business, transaction, security or regulatory purposes.
To exercise applicable rights, please contact PuranTrip using the contact details provided in this Privacy Policy.
15. Marketing Communications
Where permitted, PuranTrip may send information about travel services, offers, promotions and other relevant communications.
Where consent is required, marketing communications will be sent in accordance with applicable requirements.
You may request to stop receiving marketing communications by:
Using the unsubscribe option included in applicable communications; or
Contacting us at support@purantrip.com
Stopping marketing communications will not prevent us from sending essential transactional or service-related communications, such as booking confirmations, cancellation updates, payment information or refund status.
16. Children's Privacy
PuranTrip.com is primarily intended for adults and persons legally capable of entering into travel and service transactions.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address or delete the information as required.
17. Third-Party Websites and Links
PuranTrip.com may contain links, integrations or references to third-party websites and services.
Third-party websites operate under their own terms and privacy policies.
PuranTrip is not responsible for the privacy practices, security or content of third-party websites or services.
Users should review the applicable third-party privacy policy before providing personal information to such websites or services.
18. Changes to This Privacy Policy
PuranTrip may update this Privacy Policy from time to time to reflect:
Changes in our services
Changes in business practices
Changes in technology
Changes in security practices
Changes in legal or regulatory requirements
Updated versions will be published on this page.
Users are encouraged to review this page periodically.
Where required by applicable law, PuranTrip may provide additional notice regarding material changes.
19. Contact and Privacy Requests
For privacy questions, concerns, complaints or requests relating to your personal information, please contact:
PuranTrip
Legal Name: LUCKY BORANA
Brand / Additional Trade Name: PURAN TRIP
Business Constitution: Proprietorship
GSTIN: 29AOBPK1522L1ZZ
Registered Business Address:
1st Floor, Shop No. 1 & 2, No. 2157 LIG,
16th B Cross Road, 3rd Stage,
Bengaluru, Karnataka – 560064, India
Privacy & Customer Support Email: support@purantrip.com
Phone: +91-9772724365
Urgent WhatsApp Support: +91-9742111222
Customer Support Hours:
Monday to Saturday: 9:00 AM to 7:00 PM IST
For privacy-related requests, please mention your booking/reference number where applicable so that we can process your request efficiently.
20. Acceptance of This Privacy Policy
By accessing or using PuranTrip.com or its services, you acknowledge that you have read and understood this Privacy Policy.
Your use of PuranTrip services remains subject to this Privacy Policy, our Terms & Conditions, Refund and Cancellation Policy, and other applicable booking conditions.